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Steve Martorano
- Male
- Vancouver, WA
- United States
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My Site: Customer Service for Builders
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A good reminder as I read this on a Monday morning ;-)
One of the key things that needs to be identified as we go about our daily tasks is that our past successes have a strange and almost magnetic way of drawing us into a sense of complacency. How do we stay focused?
Here's a tip to remember: you have…
This is a discussion group for topics specifically related to the SOCAP Northwest Region Chapter.
The word right in the context of “doing what’s right” or “knowing what’s right” cuts like a sword to the heart of the issue of character. If you do not have the ability to know what’s right in any given circumstance, then you won’t have the ability…
In the home building industry, we've found the reverse is also true: become more involved in customer groups to build relationships. This happens naturally through the monthly Homeowner Association meetings which we attend, plus we foster community…
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Profile Information
- Company
- Polygon Northwest
- Job Title:
- Director of Customer Services
- About Your Passion for Customers:
- Customers are simply people who, as consumers, are looking for business transactions they can trust and feel good about. The challenge for businesses is to find ways to individually and uniquely reinforce customer purchase decisions, so they will continue to feel good about doing ongoing business with your company, and referring others to you, as well.
- Website:
- http://cs4b.blogspot.com
- Affiliation 1 (professional association etc.)
- National Association of Home Builders
- Affiliation 2
- The Waye of Olde
- How did you hear about The Customer Care Network?
- ning search
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Steve Martorano's Blog
Stay focused
One of the key things that needs to be identified as we go about our daily tasks is that our past successes have a strange and almost magnetic way of drawing us into a sense of complacency. How do we stay focused?
Here's a tip to remember: you have a responsibility to create a sense of urgency in everything you do every day. Everything you do impacts customers in some way, and is therefore that important. You have to be repetitively and consistently fresh each day, ready to achieve the h… Continue
Here's a tip to remember: you have a responsibility to create a sense of urgency in everything you do every day. Everything you do impacts customers in some way, and is therefore that important. You have to be repetitively and consistently fresh each day, ready to achieve the h… Continue
Posted on September 16, 2009 at 6:32am — 1 Comment
It's the right thing to do
The word right in the context of “doing what’s right” or “knowing what’s right” cuts like a sword to the heart of the issue of character. If you do not have the ability to know what’s right in any given circumstance, then you won’t have the ability to do what’s right. If you don’t do what’s right, you may find that doing anything other than the right thing is, well…wrong. Kind of stands to reason, doesn’t it?
So the essence of acting from the strength of character comes from this ability to kno… Continue
So the essence of acting from the strength of character comes from this ability to kno… Continue
Posted on September 9, 2009 at 7:02am —
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