I work closely with Satmetrix, co-developers of Net Promoter. I have a great passion for learning more about the strategies companies need to take to improve the customer experience and increase loyalty.
At 10:23am on February 7, 2009, Brett LaDove said…
Hi Scott, welcome to The Customer Care Network. Do feel free to contribute your thoughts on the subject, add an event, and interact with other professionals in the field.
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