Kate Nasser's Page
Latest Activity
Profile Information
- Company
- CAS, Inc.
- Job Title:
- The People-Skills Coach
- About Your Passion for Customers:
- 20 yrs of teaching, speaking, consulting, and advocating for true customer care and my passion is stronger than ever. I love to re-awaken and heighten the empathetic embrace service professionals extend to customers and the skills to deliver sublime service. .
1. Footage to view: http://katenasser.com/category/video
2. My blog is loaded w/articles on customer service http://katenasser.com/articles.
3.http://twitter.com/katenasser for my orig. customer service tweets.
- Website:
- http://katenasser.com
- How did you hear about The Customer Care Network?
- via Twitter
Kate Nasser's Blog
GPS Your Brain to Work W/Any Customer Personality Type (video)
Here is the link to my video for this topic. Funny, info-packed, and waiting for your insights.
http://katenasser.com/kate-nasser-gps-for-personality-types/
Glad to have joined this Customer Care Network. Will tweet about it. You can also follow my original customer service tweets on Twitter: http://twitter.com/katenass… Continue
http://katenasser.com/kate-nasser-gps-for-personality-types/
Glad to have joined this Customer Care Network. Will tweet about it. You can also follow my original customer service tweets on Twitter: http://twitter.com/katenass… Continue
Posted on October 20, 2009 at 7:38am —
Customer Service Defined - Then Make it Unforgettable
Do an internet search on the definition of customer service and you will read definitions like how companies deal with their customers. This is a not a definition of customer service. When it is used as a customer service definition, it leads to structured processes, procedures, scripts, and metrics that leaders mistake for customer service. As a result these procedures don’t produce unforgettable customer service.
To deliver unforgettable customer service, first start with this simple, effecti… Continue
To deliver unforgettable customer service, first start with this simple, effecti… Continue
Posted on October 20, 2009 at 7:29am —
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