Currently seeking a Manager, Education & Development located in Eagan, MN
Thomson Reuters is a global leader in providing essential information to the world's businesses and professionals in Law, Financial Services, Tax & Accounting, Media, Healthcare and Scientific Research. With our deep expertise and understanding of these professions, we are able to offer our customers a broad range of innovative products and services. The relevant, insightful information and intuitive supporting systems we provide enable our customers to be successful. Thomson Reuters has operations in 93 countries around the globe. More information about Thomson Reuters and its financial performance can be found on www.ThomsonReuters.com.
The Education & Leadership Development Manager is adept in skills training and adult education. The manager is responsible for developing quality and training programs to ensure the efficiency and effectiveness of Customer Experience Operations. The Training and Development Manager is also responsible for maintaining and enhancing Customer Experience departments' knowledge, skills and quality to ensure success in exceeding customer expectations in all of the Customer Experience Operations touch points. This position will partner with OE, TU, and HR to develop and implement leadership development and change management strategies.
Major Areas of Accountability:
Partner with the business to proactively understand training and development needs. Develop the overall strategy for initial, ongoing and refresher development activities. Determine the best training delivery method to maximize learning as well as meet business objectives.
Implement strategies to accelerate cross training and flexibility among employees in support of the business needs.
Manage the Training, Coach, and Quality team - manage performance of direct reports, coach and develop staff.
Responsible for continuous improvement of training strategies and delivery methods, increased efficiency and effectiveness of training and ultimately, enhanced overall department expertise.
Establish and manage budget for training and quality assurance initiatives.
Develop the overall strategy for quality monitoring including use of eQuality. Improve quality through targeted training and development.
Ensure smooth implementation of eQuality changes, enhancements and upgrades.
Measure and report progress of all training initiatives in a timely and systematic manner
Assess quality and training initiatives/programs through review of student performance and evaluations. Recommend and implement changes as needed.
Education:
Bachelor's degree required. Master's in Adult Learning, Instructional Design degree preferred
Experience:
8+ years progressive experience in training and development with people and project management responsibilities.
Previous supervisory experience
Knowledge and Skills:
Strong knowledge of training methodology, adult education and change management
Strong knowledge of Quality monitoring systems
Excellent verbal and written communication skills
Excellent people management skills
Demonstrated problem solving abilities
Data analysis skills
Demonstrated project management skills
Leadership skills
High energy and enthusiasm
Strong Customer focus
Thomson Reuters employees take pride in providing our customers around the world with information that is timely, accurate, unbiased and trusted. We have a profound respect for the professions and customers we serve and define our success in terms of their success. Our work environment is dynamic, innovative and entrepreneurial. We have a result-oriented culture that demands excellence, agility, and the desire to move quickly and precisely to seize opportunities. Our environment is both challenging and supportive - we give employees the opportunity to develop their skills and do their best work.
Thomson Reuters values diversity of culture and thought and seeks talented, qualified employees in all its operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer.
The Education & Leadership Development Manager is adept in skills training and adult education. The manager is responsible for developing quality and training programs to ensure the efficiency and effectiveness of Customer Experience Operations. The Training and Development Manager is also responsible for maintaining and enhancing Customer Experience departments' knowledge, skills and quality to ensure success in exceeding customer expectations in all of the Customer Experience Operations touch points. This position will partner with OE, TU, and HR to develop and implement leadership development and change management strategies.
Major Areas of Accountability:
Partner with the business to proactively understand training and development needs. Develop the overall strategy for initial, ongoing and refresher development activities. Determine the best training delivery method to maximize learning as well as meet business objectives.
Implement strategies to accelerate cross training and flexibility among employees in support of the business needs.
Manage the Training, Coach, and Quality team - manage performance of direct reports, coach and develop staff.
Responsible for continuous improvement of training strategies and delivery methods, increased efficiency and effectiveness of training and ultimately, enhanced overall department expertise.
Establish and manage budget for training and quality assurance initiatives.
Develop the overall strategy for quality monitoring including use of eQuality. Improve quality through targeted training and development.
Ensure smooth implementation of eQuality changes, enhancements and upgrades.
Measure and report progress of all training initiatives in a timely and systematic manner
Assess quality and training initiatives/programs through review of student performance and evaluations. Recommend and implement changes as needed.
Education:
Bachelor's degree required. Master's in Adult Learning, Instructional Design degree preferred
Experience:
8+ years progressive experience in training and development with people and project management responsibilities.
Previous supervisory experience
Knowledge and Skills:
Strong knowledge of training methodology, adult education and change management
Strong knowledge of Quality monitoring systems
Excellent verbal and written communication skills
Excellent people management skills
Demonstrated problem solving abilities
Data analysis skills
Demonstrated project management skills
Leadership skills
High energy and enthusiasm
Strong Customer focus
Thomson Reuters employees take pride in providing our customers around the world with information that is timely, accurate, unbiased and trusted. We have a profound respect for the professions and customers we serve and define our success in terms of their success. Our work environment is dynamic, innovative and entrepreneurial. We have a result-oriented culture that demands excellence, agility, and the desire to move quickly and precisely to seize opportunities. Our environment is both challenging and supportive - we give employees the opportunity to develop their skills and do their best work.
Thomson Reuters values diversity of culture and thought and seeks talented, qualified employees in all its operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer.
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