Customer Experience Exchange

The global recession in which we are all operating makes it even more important to increase the value you deliver to your customers. However, customer retention must be balanced with cost-efficiency process improvements and this is exactly what the 2009 Customer Experience Exchange will help you with.
The Customer Experience Exchange offers each attendee the opportunity to exchange their ideas, knowledge and expertise with 150 other Directors who each share their need to increase operational efficiency, maximise service levels, better understand customers’ needs and stay ahead of the competition in this tough economic climate. The Exchange provides an ideal platform for global organisations to learn from their peers and competitors and take home an extensive list of ideas to implement upon their return to the office.

The Exchange is an invitation only forum for Directors of Customer Experience, Customer Service, Customer Strategy, CRM, Contact Centres, Operations, Marketing, eCommerce and Insight.

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